AI and the User Experience
15:00 – 15:30
AI is an amazing tool. It helps us navigate massive data collections, it learns faster than any human, it delivers us the right answers with the click of a button. Here’s the challenge: As humans we’re wired to recognize patterns and make decisions based on the data we have – how can we trust the result of an algorithm if we can’t follow the logic? How can we understand the reason if we can’t comprehend the calculations? As user experience designers working with AI, it’s our job not to create results but to open up the algorithm and offer our users insight into the soul of the machine.